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Frequently Asked Questions

Can Cleaners, LLC

1

Do I need to be home for your services?
No. You do not need to be at home to have your bins cleaned. We clean your bins the day after your trash pickup day. As long as your cans are at the curb, we'll clean them at no inconvenience to you.

2

Why should I have my trash and recycle bins cleaned?
We not only clean your bins, but we disinfect, sanitize, and deodorize them as well. We use water temps of approximately 230° fahrenheit which rids them of 99.9% of bacteria, germs, and viruses. Additionally, we spray down the outside of the can including the parts most often touched such as the lid and handle. Our state-of-the-art system effectively reduces health hazards such as Tuberculosis, Strep, staph, E-Coli, Salmonella & Listeria.

3

Do you clean and sanitize both trash cans and recycle cans?
Yes. We recommend cleaning both types of bins, due to the bacteria, viruses, and germs that can build up on either type.

4

What areas do you service?
Can Cleaners, LLC provides trash and recycle bin cleaning and sanitizing services to Altoona, Ames, Ankeny, Bondurant, Clive, Des Moines, Granger, Grimes, Huxley, Johnston, Nevada, Norwalk, Pleasant Hill, Polk City, Slater, Urbandale, Waukee, and West Des Moines, Iowa. Please contact us for service inquiries if your location is not listed.

5

How do I start my trash can cleaning service?
Visit our "SERVICES" section on this website to sign-up quickly and easily.

6

What happens if I forget to place my bin on the curb?
We ask you advise us before we begin our routes so we are able to update our routing schedule if we are not able to gain access to the bins. If the bins are outside and available meaning visible to the driver and we do not have to cross a fence or enter a structure such as a garage or shed, we will grab the bin and still complete the service. All customers will receive plenty of notifications via email and text the day prior as a reminder. Can Cleaners, LLC will not allow a refund for services not rendered based on the bins are full or not out. Can Cleaners needs to be notified in advance of arriving to cancel the service for that cleaning to avoid the charges. If contacted after we have arrived we do not back track on the route to get back out to the property.

7

How do I reschedule my cleaning when needed?
We understand life happens and on occasions you are not around for whatever reason. Please call 515-901-0664. If the service is forgotten, please reference the What happens if I forget to place my bin on the curb? FAQ.

8

What if I still have waste in the bin on my day of service?
Can Cleaners only performs service the day after the trash hauler pickup day of the week provided by the customer at the time of sign up for the service. In the event there is garbage in the bin Can Cleaners may remove the waste from the bin to perform the service. Determination of the amount of garbage and type that needs to be removed will determine if the service is performed. This determination will be up to the driver at the time they arrive and will make the determination to either remove the waste and complete the service or will skip the service. If skipped due to waste in the bin the customer will still be charged 100% for the service and not be allowed a reschedule. All garbage removed from the bin to perform the service will be placed back in the bin when completed. Can Cleaners is not a waste hauler and will not haul garbage away.

9

How much does the service costs?
Service costs vary with the frequency and the number of bins. Please visit our "SERVICES" section for details on pricing.

10

What time will my bins be cleaned?
Cleaning times will vary as a result of different factors including route size, weather conditions, equipment issues, traffic delays, etc. We ask you leave your bins available during our hours of operation. Monday - Friday 7AM - 7PM. Saturday 7AM - 5PM

11

Do you clean in the colder months?
Our services are open from March through November. Due to the hauling of water and how our systems are built, to avoid damaging the equipment we do not complete services in temperatures below 35°.

12

Why do you not complete the service on the same day as my trash pick-up?
We only provide the service the day after trash pickup to ensure the bins are completely empty when we arrive. We provide the best price possible with our efficient routes for customers which eliminates the need for us to be chasing waste haulers, driving around more than needed, or sitting idle while waiting for a hauler to empty the bins in your area.

13

Scheduling
Can Cleaners will attempt to get you on the soonest possible route in your area. We are here to provide you with the quickest service possible but cannot guarantee a sooner visit than what will get scheduled. There may be a wait of a few weeks depending on your location and when the last time we were in that area. We want to continue to provide the lowest cost to our customers as possible, but that also means we need to stick to our tight routes as well.
Terms and Conditions
 ***PLEASE READ carefully and in its entirety***
  • • Can Cleaners, LLC provides Day After trash pick-up service.
  • • Please make sure your bins are accessible and free of debris before we arrive.
    • In the event there is still trash in the bins we will remove, clean the bin, and place all trash back in the bin for you. If there is a full bin when we arrive, we do not attempt to clean the bin and the customer is charged for the cleaning.
    • ***NOTE*** Can Cleaners will not clean bins that contain any harmful chemicals including grease. We are an eco-friendly company and are not licensed to dump or haul any other harmful waste other than the dirty water we contain from the cleanings.
    • Can Cleaners, LLC will not allow a refund for services not rendered based on the bins are full or not out. Can Cleaners needs to be notified in advance of arriving to cancel the service for that cleaning to avoid the charges. If contacted after we have arrived we do not back track on the route to get back out to the property. All customers receive multiple notifications for the visit in advance the day prior.

    Please read the Minimum Cleaning Requirements with your selected package orders.
    *** Please note: After your initial cleaning is completed, with a Monthly or Quarterly reoccurring plan you will be charged for the future service in advance.***
    *** Please note: With a Spring & Fall plan, once this order is processed there will be no Cancelation or Refund allowed and you will have the 2 cleanings completed as scheduled. Once the 2 cleanings are completed a cancellation will be allowed.
    ***Please note: With a One-Time plan, once this order is processed there will be no Cancelation or Refund allowed, and you will have the cleaning completed as scheduled.